Your MixR Help Center

Getting Started with MixR

What is the difference between MixR and mixr?

“MixR” is the name of our platform: our brand. When in lower case “mixr” refers to the in-person gathering organized within a group. These events are where conversations happen, community grows and trust is built. Each mixr serves as a dedicated environment to plan, create and discuss community-building events.

The Account Settings and Profile Corner

How can I change my email?

From the menu, click “My settings” and then “My account.” Select “Change Email Address” and proceed with the change. After you have saved your changes, an email will be sent to validate your new address. Voilà!

I have not received my email validation. What’s the problem?

Oops. Sorry about that ! First, go to your Spam folder to make sure our email has not landed there. Then, go to “My Settings,” scroll down to “My Account Settings” and make sure that you have entered the correct email address. If all else fails, contact our support team.

I do not receive MixR's emails and I have nothing in my spam folder. How can I fix this?

If the email is not in your spam folder and depending on your company’s email practices, you may have to ask your IT department to whitelist noreply@mixr.net.

If you definitely cannot find your invite, ask your workplace manager to send you a new invite.: Outlook Mac; Outlook Web App; Outlook.com; Gmail; Yahoo mail; iCloud; AOL

If you definitely cannot find your invite, ask your workplace manager to send you a new invite.

How do I change my password?

Easy peasy! From the menu, click “My settings” and scroll down to “My Account Settings.” Select “Change Password” and proceed with the change. Remember to save any change you’ve made.

I lost my password and I made a mistake in my email. How can I log in?

Ouch! If you entered the wrong email you won’t be able to validate your account and you won’t be able to reset your password. But don’t go! Just re-create a new account with the right email.

How can I make sure my information is private?

Safety and Privacy is our priority. In “My Profile” you can make items public or private to you only by clicking on the Public button. The only exceptions are for email, password, mobile number and birthdate … because they are already private by default.

The MixR Member’s Corner

Can I manage what emails and notifications I receive?

Absolutely! Go to your settings page, then click notifications. Here, you can manage the emails and notifications you receive and tailor them to each of your groups. You can also set preferences for how you’d like to receive these notifications (i.e. via email, push, or through the app). We recommend keeping at least a few notifications ‘on’ to keep up to date with what’s going on throughout your groups.

Can I send a private message to a member or a group organizer ?

Absolutely! From the messenger, you can send direct messages to any member of your workplace. You can also click on any profile picture and find the chat icon in the member’s profile: click on it, write your message and hit send! To reach out to the group organizer, you have an additional option available: when you are a member of the group and on the group page, click on the chat icon next to your group organizer’s picture.

I have a great idea for a mixr. How can I suggest it?

Awesome, this is a great show of leadership! ! Any member of the workplace can suggest a mixr gathering to the groups they belong to. If approved, you will become the mixr organizer. You can in turn assign a mixr co-organizer to assist you with your vision.

How many groups can I join?

You can join as many groups as you want within your workplace. It should however be noted that some groups are private and require you to request or be invited to join.

A co-worker told me about a group/mixr but I can’t find it!

The easiest way is to ask your co-worker to invite you, which he can do directly from the group page. Otherwise you can search for the group name in the search box. It works best if you enter the exact name of the group. If there are several groups with the same name, try refining your search by entering the location in which the group is held.

How can I set up my profile to see groups and mixrs in locations other than my primary one?

The mixrs that will show up automatically on your myHome page are suggested based on the interests you have listed in your profile as well as your current workplace location. You can also search for mixrs in any location within your workplaces. Let’s say you’re going for a business trip in the London subsidiary, you can click on the search tab and manually specify the location in the location field.

How do you know my location?

Easy: either you accept to be localized (a question must have popped-up when you logged onto mixr) in which case we can use your device’s location to refine your searches and our suggestions. Or you refused geolocalisation and we can only use a very approximative area based on the IP address of the device you are using, and search results will be less relevant.

I have selected “don’t allow” location services and now I cannot go back

Bummer! Turning back on location services when you have selected “don’t allow” is different for every device. You need to search online “Turn on location services” followed by the name of your device.

I can’t download your app on my smartphone. What’s going on?

Ooops. That should be easy. Go to your app store and type in: “MixR, community is everything” and here we are! To make it even easier, here are the right links:

Download MixR on Google Play Download MixR on App Store

If you’re still having trouble, please contact our support team.

The Organizer’s Corner

What is an organization?

Good question! An organization is usually created for your company as a whole and englobes all the workplaces that will be created by your company. Essentially, when employees sign up for MixR with your company/business email, they will join your company’s organization, and a workplace within it.

How do I create a workplace?

Once your organization is created it is best to create workplaces to focus each of your communities around a location, category of people or both. It is important for you to determine these parameters ahead of creating your workplaces, although creating at least one general workplace with all your employees, regardless of the aforementioned parameters, is good practice. Keep in mind that members of the same workplace can freely communicate with each other, as well as create and join the groups and mixrs in that workplace, however, members cannot communicate or interact with members of a workplace they do not belong to.
To create a workplace, go to the workplace panel (from the hamburger menu) and click on “New Workplace”.

What is the difference between an organization and a workplace?

A workplace is a space within your organization that houses interest-based groups and mixrs created by employees. See below for an example with one workplace, a general group and specific groups based on common factors (i.e. regional groups):

  • General groups allow for members of a workplace to come together, join a common conversation and create mixrs together
  • All other groups are based on specific interests. These groups can be public (open to anyone in the workplace), or private (open to members of that group only).

It is also possible for your organization to house more than one workplace . In this case, members are unable to communicate with each other between workplaces.

I want to create a group for an organization, why do I need to create a personal profile?

On MixR, above all you are a person. The first step is about you creating your personal profile. The second step is about you creating a group for the organization you represent. No worries: you can share leadership responsibilities by choosing as many co-organizers as you want and you can easily transfer your role as a group organizer to another person on the team if you do not want to assume this role anymore. In addition, when you want to join another MixR group in your area, you will certainly prefer to join it using your own name.

What is the difference between a group and an ERG?

Great question! MixR was founded to foster human connection and empower employees to build and manage their own communities. Traditional ERGs have existed for quite some time, but MixR goes beyond this notion - allowing employees to actively participate in the creation and management of ERGs and all other interest-based groups. So yes your ERG can and should live on MixR.

How do I invite people to my workplace?

Only workplace managers can invite new members to join a workplace. As a workplace manager, you can either add a list of people from an excel sheet or you can invite people one by one. Go to your workplace panel/invite new members. By default, we have prepared a message for you - Feel free to adapt this message to your needs. If you have any question, contact us

How to invite people to my group?

As a group organizer, you can invite all members of your workplace. To make it easier and invite the right people to join, when you click on “invite new members”, you will see the full list and also all members of the workplace who share an interest with your group.

Can I control the number of people that join a group or participate in a mixr?

Yes, you can control the number of people that join a group or participate in a mixr. During the creation process, you will be asked if you’d like to limit participation. Rights and permissions related to this vary by organization.

How is MixR concretely helping me to engage my group members ?

MixR allows you to easily organize in-person mixrs with the members of your group. The platform comes equipped with tools such as calendar integration, automatic reminders and the ability to set up recurring events. In between events, members can share photos/videos, stay connected and continue the conversation on your group and mixr feed.

What if I do not want to manage my group anymore ?

Easy. You can transfer your group at any time. Either pick one person within your group or invite your group members to step up. On your group page, click on “Group Tools” on the desktop or on the 3 blue dots on the web-app (upper right corner), select “Transfer this Group” and follow the process.

How can I change my group location?

No problem. Go to your group page. Click on “Group Tools” on the desktop or on the 3 blue dots on the web-app (upper right corner), select “Edit Group.” Scroll down to “Confirm or change the hometown of your group” and change location. Save. Done!

I’m trying to upload pictures to my group/mixr

Easy! Go to your group page. Select the “Photos” tab. Select “Add photo”. You can upload up to 5 photos at a time, with a maximum of 20Mb for each five pictures. It should be plenty enough!

What’s the difference between a public group and a private group?

  • Public: The content is visible to members of the workplace and guests included.
  • Private: Members’ names and discussions are visible only to members of this group/mixr. To identify a Private Group, a little cute mask is displayed on the search list and on the group page.

You can switch from Public to Private. But, in order to protect the privacy of your members, you cannot go from Private to Public! Think about it when setting up your group.

Can I easily get help to run my group and/or my mixr?

Yes. As an empowered leader, you may opt for an expanded leadership team and assign any of your group members to become a group co-organizer or assistant. Go to your group page, select 'Group Tools,' then 'Manage Roles.' Select a member. Click 'Next' and assign a role. For additional tools and suggestions, please refer to the Community Guidelines.

What exactly are the organizer’s roles and rights?

Your role as a group organizer is crucial. You are the central nervous system of the group and some things only you can decide.

If you need help to manage your group, we’ve made it easy! You can select a co-organizer or an assistant--Consider them as your Leadership Team.

How can your Group Leadership Team help you?

Organizer Co-Organizer Assistant
Plan a mixr
Modify description, photo and interests
Edit group members photos and comments
Pin posts
Access to group dashboard
Modify group cover photo
Approve mixr suggestions by members
Approve new members requests
Suspend a member from your group
Remove a member from your group
Modify name, country, city of your group
Manage groups members’ roles
Transfer / delete your group
Modify settings (age, privacy…)

How can your mixr Leadership Team help you?

Mixr Organizer Co-Organizer
Modify mixr description, photo and interests
Modify date
Edit participants photos/comments
Modify price
Modify location
Modify external website link
Manage participants’ roles
Cancel mixr

Just in Case...The Disputes Corner

How to deal with a trouble-making group member?

Every member can report another member at any time… but remember that you can always communicate privately with a member before taking any action. As a group organizer, you have two additional options: 1)you can suspend a member and you can reinstate this member, 2) If necessary, you can also remove a member from your group. All these features are available by going to your group page. Select ''Members.'' Go to the member’s picture and select the ''More Options'' icon (the three stacked dots). Select appropriate options.

I’ve been unjustly expelled from a group or mixr. What do I do?

Our trust in local leadership means that the group organizer does have final authority on this matter. If he has suspended you for reasons you don’t understand, you may contact him, have a civil conversation, and try asking if he’ll agree to reinstate you. If they have removed you from their group, it must be because you haven’t heeded prior attempts at amiable resolution, and you cannot contact them or take any action to be reinstated.

Generally speaking, we do believe that mutual respect and civility in all situations, even challenging ones, are inseparable from the safety that MixR is committed to!

How do I block or report organizers, group members or mixr participants?

Go to your group or mixr page. Select ''Members'' on your group page / ''Participants'' on your mixr page. Select the ''More Options'' icon (the three stacked dots). You can choose between report, suspend or remove the member / participant.

The Safety and Legalities Corner

Why do you need my birth date?

For liability reasons , we need to verify that you are old enough to participate in certain groups created around age-restricted interests, such as wine or beer. That being said, your birthdate is by default private. If you wish to make it public, go to “My Profile”, scroll down to your birthdate and click on the Public button.

Who can see the information I share on my profile page? In my group? In my mixr?

Your call! On your profile page you get to pick what information is public to your organization and what information is private to you. When logged in, go to “My Profile”, and click on the public/private button for each question of your profile.

For groups and mixrs, it depends on the level of visibility defined when they have been created. If the group is Public, the content is visible to all members and visitors. If the group is Private, only the group members have access to the entire content. Non-members can only see the name of the group or mixr, its description, and its interests.
Note: the group status does not affect the visibility of your profile information, but only the comments and pictures you have posted within that group.

Still need help? Contact us

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